ArtFlame Help Center
Find answers about creating, credits, billing, accounts, privacy, downloads, failed generations, and policies. Start with a topic or use the detailed reference below.
Help topics
Getting started
Choose the right studio, workflow, model, references, and settings.
Credits and billing
Understand costs, plans, top-ups, renewals, caps, and failed-run refunds.
Generations and files
Troubleshoot queues, uploads, quality, downloads, and your private Library.
Account and privacy
Manage account settings, billing access, private creations, and your data.
Policies and safety
Read the Privacy Policy, Terms and Conditions, usage rules, and ownership notes.
Contact support
Send the details needed to investigate a billing or generation problem.
Modal tools cost less
Image edits, upscales, masks, and lightweight workflows usually run on controlled GPU infrastructure, so they can stay affordable.
API video is per second
Sora, Veo, Kling, Seedance, Runway, Pixverse, Hailuo, Pika, Wan, and similar models scale by duration and resolution.
Caps protect your plan
Higher tiers unlock longer clips, premium models, and higher resolution so costs stay predictable.
Image Studio
Use for text-to-image, image-to-image, references, style exploration, and batches.
Video Studio
Use for text-to-video, image animation, video references, clip extension, motion, and sound options.
Arcana
Use guided workflows when you want a specific result like headshots, outfit try-on, room decor, storyboards, or fixes.
Upscale and Enhance
Use upscalers and skin enhancement after you have a keeper, not during early drafts.
API Video Pricing Bands
Actual cost depends on model, duration, and resolution.
Plan Video Caps
These caps apply to API-backed video models. Modal/image tools use their own shown costs.
Workflow Guidance
Start with faster image or draft video models. Move to Sora, Veo, Kling, Seedance, or other premium routes only when the prompt and references are close.
For video, test motion at the shortest duration and 720p or lower. Longer premium clips spend credits quickly.
A clean face, product, room, garment, or first-frame reference usually improves consistency more than a longer prompt.
For image editing, ask for one focused change at a time when identity, layout, or text placement matters.
Account Basics
Monthly plan credits are for the current billing cycle. Unused subscription credits do not roll over after renewal or cancellation.
Upgrade when you need better model access, longer video caps, higher resolution, or more recurring credits. Top up when one project needs extra runs.
Subscriptions, top-ups, and credit purchases are non-refundable except where required by law. Review the credit cost before generating.
Every ArtFlame plan includes commercial use for outputs you generate, subject to these Terms, applicable law, and third-party model rules.
Your library is your workspace unless you publish, share, or otherwise make something available.
Generated images and videos can be reused as references, downloaded, or opened from the Library.
Billing and subscriptions
Invoices and payment methods: Open Account Settings and use the billing portal to view invoices, update your payment method, or manage an active subscription.
Renewals: Subscription credits reset when a successful monthly renewal is processed. Top-ups are separate one-time purchases.
Cancellation: Review the cancellation notice in Account Settings before confirming. Plan access and remaining subscription credits may change when the plan ends.
Privacy and your files
Private by default: Creations stay in your account Library unless you choose to publish or share them.
Upload carefully: Only upload content you are allowed to use. Avoid sensitive personal, financial, medical, or confidential information in prompts and files.
Account access: Protect your sign-in method and contact support promptly if you believe another person accessed your account.
Troubleshooting
Buy a top-up or choose a shorter clip, lower resolution, or cheaper model. API video can spend credits quickly by design.
Provider failures and cancellations may refund credits. If the balance does not look right after a minute, contact support.
Your plan may not include that tier, duration, or resolution. The app will show the required upgrade path.
Try a cleaner reference, simplify the prompt, lower the number of simultaneous changes, or generate a first frame before video.
Keep the page open and allow cold-started models time to load. Check the Library before retrying so you do not start duplicate work.
Confirm the file type and size shown by the tool. Re-export unusual image or video formats to PNG, JPG, MP4, or WebM and try again.
Open the result from Library and download it again. If the stored result is unavailable, send the generation time and tool name to support.
Important Notes
AI outputs can vary. Prompts and references guide the result, but they do not guarantee exact likeness, layout, text, or motion.
All purchases are final. Subscriptions, top-ups, and credit purchases are non-refundable except where required by law.
Commercial use is included on every plan, subject to these Terms, applicable law, and third-party model terms.
Privacy Policy
How account information, uploaded media, generations, payments, analytics, cookies, retention, security, and privacy requests are handled.
Terms and Conditions
Rules for accounts, acceptable use, AI outputs, intellectual property, commercial use, billing, credits, cancellations, and limitations.
Need more help?
Contact support with your account email, tool or model name, approximate time, error message, and generation or request ID when available. Do not send passwords, payment-card numbers, API keys, or other secrets.